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| No. |
Question |
| 10 |
Why does the file name of the recovered file have a # in front of it? |
| Diagnosis The file name recording system is a bit complex in the Windows environment. First, if the file name has more than 8 letters or if the letters are mixed (upper and lower case), Windows saves two types of information. One is a short file name for DOS and the other is a long file name for Windows. Second, if the file name has less than 8 letters and comprises only of one letter (upper or lower case), Windows only saves the short file name information for DOS. In the first situation, the first letter of the file name can be recovered, but in the latter situation, there is no information on the first letter of the file name and # is given to the file name as the first letter. |
| 9 |
Should I install FINALDATA in advance? |
| Diagnosis Just because you haven't installed FINALDATA in advance doesn't mean that recovery is impossible. Even after a file is deleted, FINALDATA can be installed to recover lost files. However, since the [File Delete Manager] only becomes active when the software is installed in advance, the recovery rate will be much lower. This option helps raise the rate of recovery for a lost file by saving the file information of every file that is deleted. When installing FINALDATA after the data loss has occurred, it is recommended that you install it into a different drive from the drive of the deleted file. If your system contains only one drive, please connect that HDD, as a slave, to a computer with FINALDATA installed in it. This is because byinstalling FINALDATA in the drive of your deleted file, data in that drive could become overwritten. There should be little or no operation in the drive of the deleted file to have a better chance of recovering a deleted file. |
| 8 |
My hard disk cannot be recognized. |
Diagnosis
First, you must verify if your hard disk is logically damaged or physically damaged. If your hard disk is physically damaged this means that the CMOS setup or Fdisk cannot recognize your hard disk. In this case, recovery of data using a data recovery software is impossible.
If your hard disk is logically damaged, this simply means that your hard disk is either not booting or that there is damage to your MBR, FAT.
How to Recover
1.Please connect a HDD which is not recognized as a slave under a system in which FINALDATA is installed.
2. After Running FINALDATA, please select the [File]-[Open] menu
3. After selecting the physical drive tab, please select the HDD in which the desired deleted drive exists. Then select the [File Format] option.
4. FINALDATA will scan your HDD and find your original unformatted drive. If the right drive is found, please continue by selecting [Select Format]. If not, continue scanning by selecting [Continue].
5. FINALDATA will start the Directory Scan. After the Directory Entry search is completed, you will be asked to perform a Cluster Scan. Please start the Cluster Scan by selecting [OK].
 
6. After the Cluster Scan is completed, please refer to the [Lost Directory/Lost Files] folder, located under the [Deleted Directory/Deleted Files] folder and search for the deleted file you are looking for. Files can be found easily by selecting the [File]-[Find] option.
7. After searching the deleted file, you can save it by selecting the [File]-[Recover] option.
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| 7 |
Due to the misuse of Partition Magic, I have lost data. |
Diagnosis
PowerQuest's Partition Magic is a very useful software, but when in use there are some important things the user should be aware of. First, please refer to the recovery disk that Partition Magic provides for you. Partition Magic's recovery disk takes errored partitions and returns them to its original form. If you are unable to recover your data, FINALDATA is required. It is recommended that you download and test the demo version of FINALDATA on our website.
How to Recover
In order to recover data on a HDD which is damaged by Partition Magic, you should find the original partition of your formatted hard disk and then recover the desired data from that specific partition.
Please follow the procedures below..
1. Please connect a HDD which is damaged by a Partition Magic as a slave under a system in which FINALDATA is installed.
2. After Running FINALDATA, please select the [File]-[Open] menu
3. After selecting the physical drive tab, please select the HDD in which the desired deleted drive exists. Then select the [File Format] option.
4. FINALDATA will scan your HDD and find your original unformatted drive. If the right drive is found, please continue by selecting [Select Format]. If not, continue scanning by selecting [Continue].
5. FINALDATA will start the Directory Scan. After the Directory Scan is completed, you will be asked to perform a Cluster Scan, please start the Cluster Scan by selecting [OK].
6. After the scan is completed, please refer to the [Lost Directory/Lost Files] folder, located under the [Deleted Directory/Deleted Files] folder and search for the deleted file you are looking for. Files can be found easily by selecting the [File]-[Find] option.
7. After searching the deleted file, you can save it by selecting the [File]-[Recover] option.
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| 6 |
Due to the misuse of a GHOST, I have lost all prior data. |
Diagnosis
A Ghost program creates an image file which contains a partition or data information for the whole hard disk. This allows you to recover data.
If the present data is damaged by a previous ghost image file, it means that the overwritten harddisk is the same size as the image file. If the data you want to recover is in the range of the overwritten, recovery is not possible. However, if it is outside of this range, it has a chance to be recovered. Please download and test the demo version of FINALDATA.
How to Recover
When trying to recover files from a hard disk that was overwritten by a GHOST image file, you must first recover the original partition. Please follow the procedures below.
1.Please connect a HDD which is damaged by a Ghost image as a slave under a system in which FINALDATA is installed.
2. After Running FINALDATA, please select the [File]-[Open] menu
3. After selecting the physical drive tab, please select the HDD in which the desired deleted drive exists. Then select the [File Format] option.
4. FINALDATA will scan your HDD and find your original unformatted drive. If the right drive is found, please continue by selecting [Select Format]. If not, continue scanning by selecting [Continue].
5. FINALDATA will start the Directory Scan. After the Directory Scan is completed, you will be asked to perform a Cluster Scan. Please start the Cluster Scan by selecting [OK].
6. After the Scan is completed, please refer to the [Lost Directory/Lost Files] folder, located under the [Deleted Directory/Deleted Files] folder and search for the deleted file you are looking for. Files can be found easily by selecting the [File]-[Find] option.
7. After searching the deleted file, you can save it by selecting the [File]-[Recover] option.
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| 5 |
I have accidently deleted an important email |
Diagnosis
First of all, you must confirm what type of Email was deleted. Personal email services on the web which save information on the web server's HDD and not your personal HDD cannot be recovered from. However, if you are using a mail client program, in which files are saved on your personal HDD, recovery is possible. In order to recover lost Emails, it is recommended that you use an Email recovery program instead of a standard recovery program. Currently, FINALeMAIL 1.2 and FINALDATA Enterprise 2.0 support the recovery of deleted Email. There are many different types of Mail Client programs available today. Below are the Mail Client programs that FINALDATA can support.
- Outlook Express 4.0/5.0/6.0 (Currently, Office Outlook is not supported.)
- Netscape Mail, Eudora Mail, AOL Mail
How to Recover
Recovery of Email is divided into two categories : the deletion of Email by the Mail Client program and the deletion of Email data by the actual operating system.
The recovery example below is for the Outlook Express file recovery.
In case an Email was deleted from the Mail Client Program
1. After running FINALeMAIL, please select the [File]->[Start Email Recovery] menu.
2. Select the drive the Email was deleted from and select [OK].
3. FINALDATA will start the Directory scan. After the Directory scan is
complete, you will be asked to perform a Cluster scan. Please select
[Cancel].
4. Within the data files found in the scan, please select the file in
which the deleted Email is contained. FINALDATA will search for deleted
Emails within this file.
5. After searching the deleted Email, you can save it by selecting the [File]-[Recover] menu.
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| 4 |
I would like to recover a program using the add or remove program option. |
| Diagnosis FINALDATA cannot recover a deleted program. Of course, if the program is very basic and does not use the system registry, recovery is possible. However, if the program is composed of many different files and uses the system registry, recovery of that program will be difficult.. |
| 3 |
I would like to recover files which have been deleted long time ago. |
| Diagnosis Just because your data was deleted a long time ago, doesn’t mean recovery of that data is impossible. The rate of recovery depends on how active the drive in which the deleted folder was saved in. This is because the file, in a certain drive, can be overwritten by a newly saved file. However, you can see if your file has been overwritten by performing a scan of the drive. Please try the demo version of FINALDATA on our website.. |
| 2 |
I have formatted my floppy disk. |
| Diagnosis In order to save data on to a floppy disk, a file system is required, just as is required on an HDD. Formatting a floppy disk before saving data on it will initialize the disk. After this you can save and erase files on a floppy disk. However, the actual file allocation and information is left behind . When quick formatting a floppy disk, only the file allocation and information is initialized. As a result, recovery of this data is possible. When standard formatting a floppy disk, the whole file itself is initialized. As a result, recovery of data with a data recovery program is impossible. If you have Quick Formatted your floppy disk, please download and test the demo version of FINALDATA. |
| 1 |
I have performed a low-level format on the HDD in which my data was saved on. |
| Diagnosis A quick or standard format initializes the file information. The actual data still exists on the drive. Therefore, recovery is possible with FINALDATA. However, a low level format initailizes not only the file or data information but the actual data itself. Therefore, recovery in this situation is impossible. |
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